Our principles

Code of Ethics

Last updated: 24.09.2026

Unlike the Privacy Policy and the Terms & Conditions, this document is not a legally binding text — it describes the values and principles behind our work at Ashley Shapes Atelier, and the standards we hold ourselves to in our relationship with every client.

1. Dignity and respect

Every client enters the atelier with a different body, story and goals. We treat everyone with respect, without judgement of physical shape, age, origin, gender, sexual orientation, religion or any other personal characteristic. Discrimination and harassment of any kind are not tolerated — neither from our team nor between clients.

2. Consent and physical contact

• Part of the precise work in reformer pilates involves light physical adjustments by the instructor for correct alignment and safety.
• Such contact always has a clear professional purpose, is announced in advance and can be declined by the client at any time without explanation.
• The client has the right to ask for the session to take place without physical adjustments.

3. Privacy

Everything a client shares with an instructor — health information, personal circumstances, reasons for visiting — is treated as confidential and is not discussed with third parties without consent, unless the law requires otherwise. The processing of personal data is described in our Privacy Policy.

4. Safety first

• Instructors adapt every session to the client’s level, limitations and health condition, as far as these are known to them.
• We encourage clients to openly share injuries, pregnancy or health problems before the session, so that we can train safely and responsibly.
• We do not provide medical advice or diagnosis — when in doubt, we recommend consulting a doctor or physiotherapist.

5. Professionalism of the team

• We work only with instructors with recognised qualifications in reformer pilates, and we continue our training regularly.
• We keep to agreed times and inform clients promptly of any change to the schedule.
• We give honest and constructive feedback, tailored to each client’s goals — without creating unrealistic expectations.

6. The atelier space

• We keep the atelier clean, safe and calm, in the spirit of the aesthetic that sets us apart.
• We ask clients to keep quiet and calm in the space, out of respect for others who are training or resting in it.
• Equipment is disinfected between sessions.

7. Photos and sharing on social media

If we wish to photograph or share a photo/video from a session for the Website gallery or our social media, we will ask for the explicit consent of the client concerned beforehand. A client who does not wish to be photographed simply needs to let us know — their preference is respected without question.

8. Cancellation and respect for others’ time

Because our groups are small (up to 7 people), arriving late, not showing up or cancelling late takes the place of another client. We ask for cancellation at least 12 hours in advance — see our cancellation policy in the Terms & Conditions.

9. Feedback and resolving problems

If something does not meet your expectations — a class, an instructor or the experience in the atelier — we want to know. Write to us directly at info@ashleyshapes.com or +359 888 084 855; we take every report seriously and with the intention of resolving it.

10. Changes to the code

This code may be supplemented as the studio develops. The current version is always available on this page.